Customer Success Training To Strengthen Client Relationships and Create New Deals

After the opportunity is closed, it’s time to surprise and delight your clients on a regular basis. I will coach your team to create rock-solid, durable partnerships with your education customers that lead to new sales opportunities and increased business.
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John Kline Head of Sales, SAM Labs
"Matt is the go-to professional for elevating your sales strategy and tactics in education sales. His trainings are both engaging and results-driven. He also has a terrific personality and great talent as a speaker and storyteller. In my twenty years in the business, he is the best I've worked with."
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Paul McDevitt AE, FEV Tutor
"As an EdTech sales professional, I can't say enough great things about Matt. His sales coaching is top-notch, and his situational examples, sample email/voicemail templates and role plays have been tremendously effective."
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Wyatt Stephens AE, Pearson Education
"Just do it. Just say yes to Matt. I've worked with numerous companies and I cannot duplicate or find another version of him."

Surprise and Delight Your EdTech Clients

Too many client relationships are one-sided.

Even experienced customer success reps get stuck in a defensive crouch, responding to a never-ending list of emergency calls and putting out fires—all while trying to stay on top of renewals and minimize attrition.

To surprise and delight your EdTech clients, you need to do more than show them how to push the buttons of your product. You need to help them measure their success with your solution in hand… and provide regular insight that keeps them engaged and interested in your new products and services.

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How I Will Help Your Team Master Customer Success

Effective training sticks with consistent reinforcement and encouragement to ensure it lands with your team. I will work with you to develop a custom package based on your team’s needs and help in the following ways:

  • I will evaluate your customer success team and processes
  • I can provide training one-on-one or for your entire team (delivered virtually or on-site)
  • Role-playing client calls
  • Providing instruction on customer on-boarding and client check-in meetings designed to lead to additional sales

Together, your team will improve client relationships and identify new business opportunities.

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Hi! I’m Matt.

With over 20 years of experience in education sales and marketing, I know how hard it can be to sell in this market. 

As a former educator, I help your staff identify with the most important player in the equation—the buyer. I’ve trained some of the best sales teams in EdTech, from Google to Grammarly, and I know that this sales system will work for your team—or you will get a free refund, no questions asked.

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Reduce Stress, Build Confidence, and Win Sales

There is no shortage of sales advice, yet EdTech sales reps feel less confident than ever when reaching out to prospects and working opportunities. 

The PROPEL sales system will give your team a time-tested approach to winning the attention and respect of buyers while increasing win rates—or your money back.

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